Privacy Policy
noclue Privacy Policy
This Privacy Policy explains how noclue ("noclue", "we", "us") collects, uses, stores, and protects personal data obtained through client engagements, supplier relationships, and visitors to our digital channels. noclue is operated by Sapfir Research & Development s.r.o., a company incorporated under the laws of the Slovak Republic, which acts as the data controller for the purposes of applicable data protection law.
1. Information We Collect
- Contact details: names, job titles, company affiliation, email addresses, phone numbers, and physical mailing addresses.
- Project information: technical documentation, specifications, datasets, and other materials necessary to deliver contracted services.
- Transactional data: records of proposals, statements of work, invoices, and payment history.
- Usage data: We do not actively collect usage or behavioral analytics on this website at this time.
We do not operate public contact forms on this website; communication is initiated by users via email.
Personal data is obtained directly from clients or their authorized representatives.
2. How We Use Personal Data
We use collected information to:
- Respond to inquiries and evaluate potential engagements.
- Deliver contracted services, manage project collaboration, and provide technical support.
- Administer billing, accounting, and regulatory compliance obligations.
- Improve our offerings, provided any analysis is performed using anonymized or aggregated data.
noclue does not use automated decision-making or profiling within the meaning of Article 22 of the GDPR.
3. Legal Basis for Processing
We process personal data where one or more of the following applies: (a) the processing is necessary to perform or enter into a contract; (b) we have a legitimate interest that is not overridden by your data protection rights; (c) we must comply with a legal obligation; or (d) you have given explicit consent for a defined purpose.
4. Sharing and Disclosure
We do not sell personal data. We may share information with trusted subcontractors or service providers (such as cloud hosting, accounting, or analytics vendors) strictly as necessary to deliver services, subject to confidentiality and data protection obligations. All such service providers act as data processors under written agreements compliant with Article 28 of the GDPR. We may also disclose information if required to comply with applicable law or to respond to a valid legal request.
5. Data Retention
Contractual and billing data is retained for up to 10 years to comply with accounting, tax, and statutory record-keeping obligations.
Project documentation, technical deliverables, and collaboration records are retained for the duration of the engagement and deleted within 12 months after completion unless otherwise agreed in writing.
We retain personal data only as long as needed to fulfill the purposes described in this Policy, satisfy legal or contractual requirements, or resolve disputes. When data is no longer required, we delete or anonymize it using commercially reasonable measures.
6. Security
noclue implements technical and organizational safeguards appropriate to the nature of the data we handle, including access controls, encryption for sensitive archives, and secure development practices. No system is entirely immune from risk, and we encourage partners to use secure channels when sharing sensitive information.
7. International Transfers
noclue operates from the European Union and may engage providers in other jurisdictions. When personal data is transferred outside the EU or EEA, we use recognized safeguards such as standard contractual clauses or equivalent protections to ensure an adequate level of security.
8. Your Rights
Subject to applicable law, you have the right to access, correct, delete, or restrict the processing of your personal data. You may also object to certain processing or request data portability. To exercise these rights, contact us using the details below. We will respond within the timeframes required by law. You also have the right to lodge a complaint with your local data protection authority, including the Office for Personal Data Protection of the Slovak Republic.
9. Cookies and Analytics
Our primary website currently operates without intrusive cookies. If lightweight analytics tools are used, they are configured to avoid tracking individuals and respect browser "Do Not Track" signals where possible. Users may manage cookie preferences through their browser settings. Any future use of cookies that store personal data will be disclosed, with consent collected when required.
10. Updates to This Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. When updates are material, we will notify active clients or post a prominent notice on this page. The "Effective date" above reflects the most recent revision.
11. Contact
To ask questions or make requests regarding this Policy, email info@noclue.studio or write to noclue, Mickiewiczova 1, Bratislava 81107, Slovakia.